Exchanges and returns
EXCHANGES AND RETURNS
We do our utmost best to keep you satisfied as a customer. When an article does not meet your expectations, you can exchange or return the article.
A.] For return of your order, you have a 14-day review period and 14 days to exchange or return the article.
B.] The goods must be in their original condition, that is to say, in the original package and sent back in a solid shipping package. The shipping costs as well as the shipment risk for return shipments rest with you.
C.] Returns are handled simply though My Account. Here you will find your placed orders. Click on View, scroll down and click on return articles. Then you can indicate which articles you want to send back and the reason for the return. You can choose to exchange the article or to get your money back. If you want to exchange the article, you can indicate in the comments field which articles you wish to receive.
You will receive a confirmation e-mail from us with further instructions.
D.] For returns (dissolution of purchase of 1 or more articles), the amount to be refunded (excl. any shipping costs paid) will be transferred to you within 5 days to the bank account number known to us or to our payment provider.
For questions about the return or exchange of your articles, you can contact us via email@example.com or by telephone: +31 (0)73 20 32 127.
c/o Alcet Nederland vof
5241 HL Rosmalen